What are the system requirements?

You can watch on PCs running Windows 7+, Intel-based Macs running macOS10.12+. You can also watch on Android tablets and phones using Chrome and on iPhones and iPads using Safari. You will need a broadband or fibre internet connection - dial up will not work. You’ll find a complete list of requirements below.

What are the requirements for Windows computers? Windows 7, Windows 8.1 or Windows 10.

Microsoft Edge and Internet Explorer. We recommend using the latest version of your browser as earlier versions may not be supported.

Internet Explorer on Windows 7 is no longer supported.

Temporarily unavailable on Google Chrome, Firefox or Opera - expected back in January 2021.

What are the requirements for Mac computers? MacOS 10.12 or later.

Safari. We recommend using the latest version of your browser as earlier versions may not be supported.

Temporarily unavailable on Google Chrome, Firefox or Opera - expected back in January 2021.

Can I watch content on my iPhone/iPad?

Yes, you can watch content using Safari and this requires iOS 11.2 or later. We recommend using the latest version of your browser as earlier versions may not be supported.

Can I watch content on my Android Device?

Yes, you can watch content using Chrome and this requires Android 6.0 or later. We recommend using the latest version of your browser as earlier versions may not be supported.

I can’t stream any of the content, what’s going on?

Check your minimum system requirements above. We recommend that you update to the latest version of your browser.
We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. For High Definition (HD) streaming we recommend VDSL, cable or fibre connections as we cannot guarantee consistent HD streaming on ADSL.

What happens if I forget my password?

Simply click Forgot your password on the Sign In page, enter the email address you used when you created an account and a link to reset your password will be sent to you.

Why does video playback stall or not play smoothly?

If your internet connection is poor or inconsistent you may experience problems during playback.

What devices can I Chromecast from?

You can Chromecast from a Chrome web browser on PC and Mac computers as well as Android devices.

WAYS TO WATCH

  1. DIRECT CONNECTION: COMPUTER TO TV

    • One way to watch on your TV is by directly connecting your computer (or other devices) to your TV via HDMI cable. Here are guides on how to connect using a Mac and if using a PC
  2. APPLE AIRPLAY

    • Using your Apple computer, iPhone or iPad, go to the AirPlay icon.

    • Connect to your Apple TV by entering the code. Your device screen should appear as a mirror on your TV.

    • If AirPlay isn’t working from your laptop, try connecting from an iPhone/iPad. Here’s a step-by-step guide on how to use AirPlay.

  3. CHROMECAST

    • Stream directly from a tab in the Chrome internet browser to a TV connected to a Chromecast device from your Mac or PC computer. Note: At this time, Chromecast is not available to cast from Apple iOS devices, like the iPhone and iPad. Once your Chromecast is set up you can stream directly from your computer. Here’s a guide on how to use Chromecast from your computer.

    • On the video page, open the Chrome menu in the upper right corner of the window (or the View menu) and select Cast. Make sure the tab you want to be displayed is the one you are selecting to cast. The Cast icon may also be displayed in the bottom right of your video player.

    • Select your Chromecast source (consider selecting Chrome tab) and your Chromecast destination. Chromecast will then be connected and video will be playing on your TV.

    • To disconnect from Chromecast, click the blue Stop icon next to your casting destination.

    • If there are any issues with the Chromecast stream, try setting the video to a lower quality.